Member Services

Gain the knowledge and tools necessary to resolve billing issues promptly, ensuring our members receive the best possible service. This training is for MSRs, Lead MSRs, AGMs & GMs.

This training course introduces Team Members to our new tanning product line, focusing on essential product knowledge and selling techniques. Participants will learn to effectively promote products, recommend tanning solutions based on customer needs, and enhance the overall customer experience.

This course provides an introduction to the OpenWrench club maintenance and reporting system. Learn how to efficiently manage equipment maintenance, track work orders, and monitor equipment issues to optimize club operations.

Join us for the summer 2025 all company team meeting. Learn about exciting new developments, departmental advancements and growth in the Crunch network.

This course provides an overview of the UKG platform, focusing on its essential scheduling tools. GMs and AGMs will learn how to navigate the platform, create and edit schedules, manage employee availability, and monitor schedule adherence.

This course will walk learners through the 5-step conversation process of a Telephone Inquiry call, how to book an appointment for them to tour the gym and how to capture the lead in the VFP Engage Pro system.

This course is for all Fit Fusion Team members. UKG is coming! This course introduces the UKG workforce management platform to all Fit Fusion team members, highlighting its key features, functionalities, and changes to the team's daily routines. Participants will learn how to set up and use the UKG app, access their enrollment emails, and manage timekeeping procedures.

This course outlines the proper procedures for identifying, documenting, and reporting incidents at Crunch Fitness. Participants will learn how to respond to various types of incidents, complete necessary documentation, and communicate effectively with above club leadership.

This course is designed to equip our Kid's Crunch Team Members with the knowledge and tools necessary for successful policy implementation and effective parent management. Throughout this training, you will develop a strong understanding of our policies, learn how to communicate them effectively with parents, and discover strategies for fostering positive relationships.

The CrunchONE Kickoff 4 Points Training focuses on incorporating the CrunchONE Kickoff into the four key areas of during the tour process.

This course teaches how to effectively schedule more CrunchONE Kickoffs at the front desk when members checks in.

The Group Fitness Studio Talking Points training focuses on effectively communicating the benefits of Crunch group fitness classes to prospective members, ensuring they understand the value of incorporating these engaging workouts into their fitness routines.