Member Services

Member Services

Member Billing & Account Management

Member Billing & Account Management

60 minutes

Free

Gain the knowledge and tools necessary to resolve billing issues promptly, ensuring our members receive the best possible service. This training is for MSRs, Lead MSRs, AGMs & GMs.

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Tanning Retail Training

Tanning Retail Training

60 minutes

Free

This training course introduces Team Members to our new tanning product line, focusing on essential product knowledge and selling techniques. Participants will learn to effectively promote products, recommend tanning solutions based on customer needs, and enhance the overall customer experience.

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OpenWrench Training

OpenWrench Training

30 minutes

Free

This course provides an introduction to the OpenWrench club maintenance and reporting system. Learn how to efficiently manage equipment maintenance, track work orders, and monitor equipment issues to optimize club operations.

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All Company Team Meeting

All Company Team Meeting

60 minutes

Free

Join us for the summer 2025 all company team meeting. Learn about exciting new developments, departmental advancements and growth in the Crunch network.

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UKG Scheduling Training - GMs & AGMs Only

UKG Scheduling Training - GMs & AGMs Only

60 minutes

Free

This course provides an overview of the UKG platform, focusing on its essential scheduling tools. GMs and AGMs will learn how to navigate the platform, create and edit schedules, manage employee availability, and monitor schedule adherence.

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Telephone Inquiry Training

Telephone Inquiry Training

30 minutes

Free

This course will walk learners through the 5-step conversation process of a Telephone Inquiry call, how to book an appointment for them to tour the gym and how to capture the lead in the VFP Engage Pro system.

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UKG All Company Training

UKG All Company Training

30 minutes

Free

This course is for all Fit Fusion Team members. UKG is coming! This course introduces the UKG workforce management platform to all Fit Fusion team members, highlighting its key features, functionalities, and changes to the team's daily routines. Participants will learn how to set up and use the UKG app, access their enrollment emails, and manage timekeeping procedures.

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Incident Reporting Training - For GMs, AGMs & MSR Leads Only

Incident Reporting Training - For GMs, AGMs & MSR Leads Only

30 minutes

Free

This course outlines the proper procedures for identifying, documenting, and reporting incidents at Crunch Fitness. Participants will learn how to respond to various types of incidents, complete necessary documentation, and communicate effectively with above club leadership.

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Kid's Crunch Policies & Parent Communication

Kid's Crunch Policies & Parent Communication

60 minutes

Free

This course is designed to equip our Kid's Crunch Team Members with the knowledge and tools necessary for successful policy implementation and effective parent management. Throughout this training, you will develop a strong understanding of our policies, learn how to communicate them effectively with parents, and discover strategies for fostering positive relationships.

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CrunchONE Kickoff 4 Points Training - For GMs, AGMs, MSR Leads & MSRs

CrunchONE Kickoff 4 Points Training - For GMs, AGMs, MSR Leads & MSRs

60 minutes

Free

The CrunchONE Kickoff 4 Points Training focuses on incorporating the CrunchONE Kickoff into the four key areas of during the tour process.

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Booking the CrunchONE Kickoff at Check-In Training - For GMs, AGMs, MSR Leads & MSRs

Booking the CrunchONE Kickoff at Check-In Training - For GMs, AGMs, MSR Leads & MSRs

60 minutes

Free

This course teaches how to effectively schedule more CrunchONE Kickoffs at the front desk when members checks in.

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Group Fitness Studio Talking Points - For GMs, AGMs, MSR Leads & MSRs

Group Fitness Studio Talking Points - For GMs, AGMs, MSR Leads & MSRs

60 minutes

Free

The Group Fitness Studio Talking Points training focuses on effectively communicating the benefits of Crunch group fitness classes to prospective members, ensuring they understand the value of incorporating these engaging workouts into their fitness routines.

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